Account Manager

US-TX-Dallas
Required License
Texas - TX Driver's License
US Citizenship Required
Yes

Overview

Be proud of where you work. Walden Security is one of the nation's largest privately-held security companies, providing a range of security services for commercial high rises, residential communities, manufacturing facilities, government buildings, automakers and more. We believe that people come first, and that investing in our employees is one of the most important aspects of business. And now we want you to join our team.

 

Walden Security is actively seeking Account Manager.

In addition to our people first culture, we also take care of you by providing:

 

  • Healthcare: Benefits include medical, dental, and vision.
  • A plan for the future: Including financial assistance such as life insurance, a 401(K), and tuition reimbursement.
  • Value as a team member: High performers are selected for recognition and cash bonuses.
  • Internal growth: We want to create a pipeline to the top, including award-winning training and a hire-from-within philosophy.
  • Referral bonuses: refer a good employee to Walden and we will reward you with cash.

Responsibilities

Account Manager will oversee, manage and execute the daily needs between our customer and Walden Security, operates as the lead point of contact for any and all matters specific to our customer. This role manages unarmed security officers to ensure the following security responsibilities are met:

  • Understand and execute the Post Orders (written and verbal) for the post.  These include operational, safety and emergency instructions unique to the various sites/posts.  
  • Monitor assigned locations for illegal intrusion or activity.  Monitoring can be either active or static and may include the use of Closed Circuit Televisions or other electronic means at the client site.  Properly notify authorities (supervisors, police or fire department, client, etc.) of emergency situations and/or post order violations. 
  • Conduct access control operations.  Familiarization of authorized and authentic identification documents is essential and required for these duties.  Permit only authorized personnel access to property/site.  Properly notify authorities (supervisors, police or fire department, client, etc.) of attempted or successful access control violations.
  • Understand and apply use of force rules as required by the situation.  Be prepared to employ graduated use of force to ensure only that force which is necessary to subdue or detain is used.
  • Complete required written documentation of activities to include logs, journals, incident reports and statements.
  • Build and maintain strong, long-lasting customer relationship

Qualifications

Education:  High school diploma or GED required

Experience: Minimum 2 years of previous security and supervisory experience;  Previous supervisory role within class A building / high rise overseeing approx. 10 security officers.

Language Skills:  Ability to read, write, speak and understand English language

Qualification: Strong leadership skills                    

Other Qualifications: Ability to successfully pass a drug test and background investigation

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