Site Supervisor - Greenville, SC

US-SC-Greenville
Department
Security Operations
Required License
South Carolina - SC Driver's License
Education
High School Diploma/GED or the equivalent
US Citizenship Required
Yes

Overview

Be proud of where you work. Walden Security is one of the nation's largest privately-held security companies, providing a range of security services for commercial high rises, residential communities, manufacturing facilities, government buildings, automakers and more. We believe that people come first, and that investing in our employees is one of the most important aspects of business. And now we want you to join our team.
 
Walden Security is actively seeking Site Supervisor in Greenville SC. In addition to our people first culture, we also take care of you by providing:
 
·        Healthcare: Benefits include medical, dental, and vision.
·        A plan for the future: Including financial assistance such as life insurance, a 401(K), and tuition reimbursement.
·        Value as a team member: High performers are selected for recognition and cash bonuses.
·        Internal growth: We want to create a pipeline to the top, including award-winning training and a hire-from-within philosophy.
·        Referral bonuses: refer a good employee to Walden and we will reward you with cash.
  

Responsibilities

Essential Duties and Responsibilities: include the following. Other duties may be assigned by the Operations Manager:

 

  • Responsible for the performance of the shift Security Officers on duty;
  • Has a working knowledge and understanding of the Specific and General Post instructions for post(s). Has practical knowledge of all additional and emergency post instructions that are called for by the client;
  • Patrols post assigned by walking or using company provided vehicle where applicable;
  • Conducts inspections of Post and Security Officers for proper compliance with the specific Post Orders, Walden Security procedures and general knowledge of post assignment;
  • Informs the Post supervisor, Roving or Field Supervisors and the Operations Manager of matters/issues that cannot wait until the next workday;
  • Records the daily events of their post on the Officers Daily Reports (ODR) which will be reviewed by the Post Supervisor, Roving or Field Supervisors and the Operations Manager;
  • Registers at watch stations to record time of inspection trips and contracted random inspections.
  • Assists in conducting on-the-job-training for newly assigned Security Officers as necessary;
  • Responds to urgent client needs/requests for services or changes to services;
  • Properly notifies authorities (supervisors, police or fire department, client, etc.) of emergency situations and/or post order violations;
  • Examines doors, windows, and gates of assigned posts to determine that they are secure;
  • Warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles, and expel persons engaging in suspicious or criminal acts;

 

Supervisory Responsibilities:

 

Receives general direction from the Post Supervisor, Roving or Field Supervisors, or Operations Manager. Exercises direct supervision over 1-5 Security Officers. Provides input to the management in regards to operation, status of posts and Security Officers.

 

Competency:

 

To perform the job successfully, an individual should demonstrate the following competencies:

 

  • Problem Solving - Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Uses reason even when dealing with emotional topics;
  • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities;
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments;
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control;
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings;
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information;
  • Business Acumen - Understands business implications of decisions;
  • Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce;
  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values;
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time;
  • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment;
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Organizes or schedules other people and their tasks;
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments;
  • Quality - Demonstrates accuracy and thoroughness;
  • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly;
  • Adaptability - Able to deal with frequent change, delays, or unexpected events;
  • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time;
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

 

Qualifications

Qualifications:

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

 

Education and/or Experience:

 

High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.

 

Language Skills:

 

Ability to read, write and comprehend simple instructions, short correspondence, and memos using the English language. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

 

Mathematical Skills:

 

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

 

Reasoning Ability:

 

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

 

Computer Skills:

 

To perform this job successfully, an individual should have knowledge of Internet programs, Word Processing software and other software as required.

 

Certificates, Licenses, Registrations:

 

Where applicable: State Security Officer License; Certification in the use of weapons, State Armed License if required; Valid Drivers' License, if in driving position; CPR/AED/First Aid Certification may be needed.

 

Other Qualifications:

 

Complete field supervisory training and any additional training the post instructions require. Ability to pass a drug screen and criminal background check. Vehicle operators must be at least 25 years of age and have a driving record with no more than one moving violation.

 

Physical Demands:

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, ability to adjust focus and ability to see and distinguish basic colors.

 

Employees must be able to hear within normal speech range and alarm range.

 

Employees must be able to move quickly in any emergency and must be capable of handling portable fire extinguishers and other related equipment when necessary.

 

Employees must be mentally and emotionally stable. They must not have detectable neurotic or physical conditions which will adversely affect their ability to act properly during situations involving mental stress.

 

Work Environment:

 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Specific environment varies by post. The employee may be exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; risk of electrical shock; explosives; risk of radiation and vibration. The noise level in the work environment is usually moderate.

 

Declaimer:

 

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

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